PSE&G
Official outage reporting, outage status, restoration information and outage map.
Outage line: 1-800-436-7734
Text OUT to 47734 to report an outage; text STAT for status.
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New Jersey Outages & Service Status
One New Jersey gateway for official power, internet, cable and mobile service-status resources—especially useful during storms and widespread emergencies.
Use the official provider resources below for the most current outage, service-status and restoration information. Conditions can change rapidly during severe weather, so NJTGO sends you directly to the company responsible for the information rather than reproducing potentially stale outage counts.
Downed wire? Stay well away from it and anything it is touching. Call 911 for an immediate public-safety hazard, then notify the electric utility. Never assume a fallen wire is de-energized.
Major New Jersey Electric Utilities
Jersey Central Power & Light (JCP&L)
FirstEnergy's New Jersey outage tools provide outage reporting, status and the 24/7 Power Center map.
Outage line: 1-888-544-4877
Text OUT to 544487; text STAT for an update after enrollment.
Atlantic City Electric
Official reporting, outage status and outage-map resources for Atlantic City Electric customers.
Outage/emergency line: 1-800-833-7476
Rockland Electric Company
Rockland Electric operates in northern New Jersey through Orange & Rockland's outage system.
Electric emergency/outage line: 1-877-434-4100
Text OUT to 678797 (ORUPWR).
Internet & Cable Service Status
Internet outages may be caused by a provider network problem, damaged local infrastructure, loss of commercial power, or equipment at your home. These links go to official provider status or outage resources.
Verizon Fios & Home Internet
Verizon's support tools can check network status by address and provide Fios and home-internet troubleshooting.
Optimum
Optimum provides a real-time outage map for checking service status by location, plus customer support for internet, TV and related services.
Xfinity
Xfinity's official outage map lets customers search a service address for known interruptions and available restoration details.
Planet Networks
New Jersey-based Planet Networks publishes network-status history and service notices for its fiber network, including location-specific maintenance and outage information.
Brightspeed
Brightspeed provides an address-based outage checker and troubleshooting resources for internet and phone service.
Provider availability varies by address. If your provider is not listed, use the support or service-status page shown on your bill or provider account. NJTGO can add additional New Jersey providers as verified official outage/status resources become available.
Mobile & Wireless Network Issues
During severe weather, cellular service can also be affected by power failures, damaged backhaul, site damage or unusually heavy network traffic. Use the carrier's official tools for current network information.
Verizon Wireless
Verizon's network-status tool checks for network issues in a specified area and its support system provides mobile troubleshooting.
AT&T
AT&T provides an official outage checker for wireless and internet services, along with personalized troubleshooting after sign-in.
T-Mobile
T-Mobile maintains official network-outage guidance and network/coverage support for customers experiencing mobile service problems.
When Power and Internet Go Out Together
A power outage at your home does not necessarily mean the provider's wider network is down, but home modems, routers, fiber terminals and cable equipment generally require electricity. Provider infrastructure may have backup power, but backup duration and conditions vary.
If it is safe to do so, first check the electric utility's outage information. Then use a charged mobile device and cellular connection to check your internet or mobile provider's official status page. Preserve phone battery life during extended outages and keep emergency alerts enabled.
Sussex Rural Electric Cooperative
Sussex Rural Electric Cooperative (SREC)
SREC serves members in portions of Sussex County and provides a real-time outage map.
Outage hotline: 1-877-504-6463
Municipal Electric Utilities
Some New Jersey communities operate their own municipal electric systems instead of receiving electric distribution service from one of the large investor-owned utilities. New Jersey's state electric-territory data identifies the following municipal systems:
- Butler
- Lavallette
- Madison
- Milltown
- Park Ridge
- Pemberton
- Seaside Heights
- South River
- Vineland
For a municipal electric system, use the municipality's official emergency or electric-department information. Service boundaries do not always follow a simple town-name rule, so confirm your provider from your electric bill when uncertain.
Not Sure Who Provides Your Electricity?
New Jersey's electric service territories include PSE&G, JCP&L, Atlantic City Electric, Rockland Electric, Sussex Rural Electric Cooperative and municipal electric systems. The quickest confirmation is the utility name shown on your electric bill.
Power Outage Safety
Treat every downed wire as energized. Keep people and pets away. Do not touch a wire, a tree, fence, vehicle, puddle or other object that may be in contact with it.
Use portable generators outdoors only, well away from windows, doors and vents. Never run a generator in a house, garage or other enclosed space. Follow the manufacturer's instructions and use properly installed equipment to prevent dangerous backfeed onto utility lines.
During an extended outage, keep refrigerator and freezer doors closed as much as practical and follow official local emergency information for warming centers, cooling centers, charging locations and other storm resources.
NJTGO is an independent New Jersey information guide and is not affiliated with the listed electric utilities, internet providers or mobile carriers. Outage maps, network-status information, restoration estimates and reporting systems are maintained by the respective providers.
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